Drove home last hour on side roads and frontage roads with flashers on. But the RPM's were at 5500/6000, felt like the tranny needed to shift but wouldn't.
Speed up very slowly until it reached approx 55-60 mph. car had no acceleration, very little, like the car was still in a higher gear. Engine and power steering light still on, proceeded to drive again. Stopped car on shoulder to take inventory of situation, car running and idile RPM's seemed normal chk. Engine was still running and not over heating or any other lights except check engine and power steering light. But the cars tranny didn't shift or change just the light for the gear indicator wasflashing.
Light indictating the transmission gear kept changing. Car suddenly lost power on gas pedal, power steering light came on, check engine light came on, all gauges are functioning erratically and then all gauges stopped or went to zero. All systems were functioning and no warning lights were on. 552(B)(6ĭriving on freeway, approx 74 mph in a 75 zone. Parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. I left a message for heritage earlier today requested update, no response yet. They have had car since then, on 2/6/20 I escalated complaint with GM, on 2/7/20 GM called w/new case, have not had any contact from either heritage Buick or GM since. 2/3/20 after driving 30 minutes on hwy stabilitrak light began flashing, dropped car at heritage Buick. On 1/31/20 after driving approx 1.5hrs on highway I lost the power steering again, unhooked battery, reset, drove home, parked car for weekend. On 1/13/20 I did open a complaint with GM, case because there had been a closed recall 15168, #15V14600 for same problem with 2015 Encores with build dates beginning 1 month after mine.
They did not charge me, gave me no paperwork. They kept the car from 1/14/20-1/20/20, told me they did see multiple previous codes about loss of communication with power steering the problem did not happen when they drove it and there was nothing they could do. I dropped it off at heritage Buick that night. On 1/13/20 while driving on highway to work, after approx 30 minutes of continuous hwy driving, the stabilitrak light began flashing. On 1/10/20 lost power steering again, we unhooked the battery, rehooked it which cleared the lights and was able to get home, parked car for the weekend. On 12/10/19 I had to have car towed to wilkins Buick, they kept it for 2 days, noted that they did see multiple detects for loss of communication w/power steering control module and said the battery cable was loose, charged me $440.60. When this happens reverse no longer works. While driving mostly on highway after approximately 30-40 minutes the stabilitrak light begins to flash on and off, then it goes solid, then the power steering light comes on, then the service power steering display lights up and the power steering completely goes out. The approximate failure mileage was 51,000. The manufacturer was not made aware of the failure. The contact took the vehicle to denooyer Chevrolet (5800 stadium dr, kalamazoo, mi 49009 (269) 389-0733) who was unable to retrieve a fault code. The contact stated that the battery was replaced twice but failed within a couple of weeks after installation. The vehicle has failed to start due to the battery power being to low despite the battery being new when placed in the vehicle. The contact stated the instrument panel flashed with random messages, some in different languages. The contact shifted the vehicle to park and the vehicle then returned to normal operation. The contact stated that while at a stop light, the vehicle independently shifted in reverse. The vehicle was restarted and regained normal power steering functionality. The contact stated that while his daughter was pulling out of a parking space, the power steering failed.
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